Frequently Asked Questions

Any questions about Main Street Office Suites

Below we have a list of some questions that may be asked and our answers. If you don’t find an answer to your question here, please contact us directly during normal operating hours.

525 W. Main St. Suite B
Visalia, CA 93291

(559) 931-2090


9am – 5pm

Main Street Office Suite

Q: What is Main Street Office Suites?

We offer office spaces and conference rooms for rent. There are the usual office spaces for leasing on a month by month basis but now we offer the Virtual Office option where you can, simply put, rent an office space hour by hour or “Rent On Demand” for the day and time you want.

Q: What is a Virtual Office?

For those people who want a physical office space, cubicle, or conference room only for short amount of time, we offer an affordable solution known as a Virtual Office. These spaces can be rented by the hour or daily and reserved for the day you need it. You’re not locked into the full price of renting a permanent office space on a month-by-month basis if you don’t need it.

To get started, you would need to buy a Service Package from us, please see our Services page to get a list of what is included in the Base Service, and then you can begin booking the space.

Q: Do I have to buy a Package to use a space?

No. Right now you can book a space and register all online without having to contact us or buy a service package. Go down to the Quick Links –> Reserve A Space and then you can either click on sign up button at the top of the page or you can go through to book the space and time and when you select Book Now, you can sign up then.

Packages are options offered for those seeking more than just using an office space or conference room for a few hours at a time.

Services

Q: What is a Service Package?

We offer a variety of different features with our Base Service Packages which includes mail receipt, business license hanging, use of our address for your business, etc. You can also choose to rent an office, conference room, or cubicle space for a certain day and time.

Our other Service Packages are merely for using our Conference Rooms for a few hours each month and doesn’t include any other features.

Buying a Service Package is how you can take advantage of our Services at a low monthly fee.

Q: What is the pricing for buying a Service Package?

All our pricing can be found under Services -> Pricing. If you have any questions about the pricing or any other questions about something, please contact us.

Q: I want more hours in a space than what comes with the Service Package I bought, what do I do?

The Service Packages offered come with a few hours in certain spaces included with the monthly fee, but any more than those hours will be billed to your account based on the amount per hour.

If you have found an error in the charge or invoice, please let us know immediately.

Customer Support

Q: What is my Customer Portal?

Your Customer Portal is where you can update your information with us, ask questions, get support, and reserve one of our spaces. Also, you can view your account details, invoices, and pay all through your portal.

Q: I’ve forgotten my login information, what do I do?

If you’ve forgotten your password, please click on Client Login and click on Forgot Your Password to reset it. If you’ve forgotten your username, please contact usduring our normal business hours.

Q: What if I’m having an issue with my Customer Portal or anything else?

You can contact us directly in person or through phone, e-mail, or our contact us page. Or you can do it through your Customer Portal.

Please be aware that if you are contacting us outside of our normal business hours, any response will be delayed.

Billing

Q: Do you charge for the full hour(s) that I booked even if I didn’t use it all?

Unfortunately, yes. If the space was reserved to you for a certain amount of time for the day and you use it for less than what you booked, we will charge you the full amount for what was booked and not what was used.

Q: How do I view any invoices or charges?

Please check your Customer Portal by logging in via the Quick Links on the bottom or Client Login at the top.

Q: If I want to use an amenity while there, when will you charge me?

Please let us know if you need something while here at the office. If you plan to use any of the amenities we offer, we will charge you right there.

Q: What forms of payment do you take and how can I pay an invoice?

We currently only take credit cards or debit for any services such as packages or use of our spaces. Should you ask for any add-ons while in the office, we do take cash but not checks. Please be aware that for any add-ons we take cash only if the total amount is less than $5. We require that we have a credit or debit card on file for anyone who makes use of our services.

You may pay online through your customer portal or call our office during normal operating hours.

Reservation System

Q: Where do I Book a Space for the day and time I want?

At the bottom of the website should be Quick Links. Under Quick Links, click on Book A Space and it will redirect you to the page. Click on the Book Now button of the space you want to reserve. If you have already bought a Service Package from us, you only need to log in after selecting the date and time you want from the calendar.

Q: I was trying to Book a Space and I don’t know what Amenities I want to add, what should I do?

If you’re unsure about what amenities to include with your reservation, don’t worry. Don’t check any of the amenities and when you need anything while in the office, let us know and we will bill your account for any of the services you take advantage of while here.

Q: Do I need to check-in somewhere before I use the space?

Yes. We require that you check in with the Admin at the desk in Suite B before you are able to use the space you reserved with us, therefore, it is recommended that you show up a few minutes before the time you reserved. Also note that parking around our building may be difficult to find during certain times of the day and you may be required to walk to the building.

Please contact us in regards toward after hours for spaces to make arrangements for using it outside of our Hours of Operation.